525 N. Tryon Building | Amenities Overview

AMENITIES:

When The 525 N. Tryon Building opened, a major goal of building management was to set this building apart from other office structures. The 525 N. Tryon Building was to be special and have a personality all its own. The plan was simple: Provide the tenants with personalized, well-planned and unsurpassed service while providing a comfortable and enjoyable environment in which to spend the workday. Lincoln Harris' core values of integrity, relationship driven, service, quality, citizenship, training/education, teamwork, enthusiasm and technology pave the way for a tenant/building relationship like no other. From the beginning days of lease negotiation through the construction period and move-in and continuing every day thereafter, the Lincoln Harris staff prides itself on continuously providing The 525 N. Tryon Building occupants with the utmost in service and relationship development. Building management routinely provides tenants with programs and services designed to foster the tenant/management relationship and ensure that occupants receive the highest level of service in the Center City.

The 525 N. Tryon Building Lobby - The building's 2,200 square-foot lobby provides an internal vision and pedestrian link from the main entrance to the gardens and plaza. The finishes of fiddle back pattern anigre wood wall panels, intricately patterned marble flooring, patterned stainless steel and special lighting set the stage for a wonderful day at the office. This public space also features two major pieces of art produced by an internationally noted glass artist. These pieces adorn the ceiling of the main entrance lobby and act as a reflective glass filter between the smaller rear lobby and the plaza. The lobby plays host to the annual tenant holiday breakfast each December.

The Plaza - This open space, designed to be the focal area of the property, is defined with a backdrop of The 525 N. Tryon Building colonnade, the adjacent stone gothic church and balconies of the seven-story residential building. The plaza, or courtyard as it is sometimes called, is enjoyed and enlivened by office workers, church members, area residents and the general public. The open-space plaza contains seating and pedestrian brick paving, softened by a grassed central area surrounding a water feature, which serves as the central point of the plaza. A mix of seasonal trees and seasonal flowers provide a year-round array of colors. Building management encourages the community to use the plaza. Consequently, the plaza has played host to a variety of community events, ranging from tenant summer parties to major local charity fundraisers.

The Fountain - The interactive water fountain, or "water theater," serves as the center point of the plaza. The computer-controlled fountain contains 25 stream water jets capable of jumping to a height of 3 feet and four coherent-flow jumping jets that arc toward the center with a maximum spray height of 8 feet at the apex. The jets, illuminated with 1,500 watts of varying color fiber optic lighting, are programmed to dance to a timed sequence. Six wooden benches encircle the fountain and provide an inviting place to sit, dine and enjoy the afternoon or simply read and listen to the soothing sounds of the fountain itself.

The Sandwich Club - Open for breakfast and lunch, The Sandwich Club offers everything from gourmet coffees, Danishes, Manhattan-style bagels and fresh fruit to gourmet salads and traditional or made-to-order sandwiches and wraps. The Sandwich Club also offers catering for breakfast and lunch with fresh Danishes, scones, muffins, croissants, homemade soups, salads and overstuffed sandwiches.

Concierge Services - More often than not, a building of this size cannot provide personal concierge service. However, because Lincoln Harris manages several buildings within a few blocks from each other, we have contracted a concierge to provide personal service to all our properties, including The 525 N. Tryon Building. Offering concierge service to all tenants, the concierge provides building occupants with a wide variety of on-site services, including discounted tickets to local attractions and information on area catering, ordering and delivery of flowers, balloons and gift baskets, restaurant and menu details.

The Elevator Channel - The 525 N. Tryon Building's elevators feature The Elevator Channel, a cutting edge network of LCD panels which display a variety of useful information. Elevator riders can view weather forecasts, stock quotes, news headlines, and learn about local restaurants and businesses. Lincoln Harris Properties also uses this network to communicate important information to its tenants, such as fire drill schedules, security tips, and event announcements.

Parking Garage - Located directly under the building, the 607-space subsurface facility consists of three spacious levels. Metal halide lamps provide generous illumination. The facility is equipped with a more-than-adequate coverage of pan-and-tilt cameras, intercoms, scream alarms and security panic stations that are directly tied into the building's 24-hour security control center. On-site security is also available to assist patrons with tire changes, jump starts or locating a vehicle. Although not currently in use, the facility is completely wired and the infrastructure is in place for secure access. A simple flip of a switch is all that is needed to activate these systems should the need ever arise. Tenants using the facility are never exposed to the elements, since the centrally located elevator lobby provides convenient access directly into the building's main lobby. An attractive way-finding system was incorporated into the design to help tenants and visitors locate their vehicles easily. The walls of each elevator lobby are covered in oversized, colorful vinyl graphics that depict the building's public artwork. In addition, the doors and frames and elevator doors and frames of each lobby are painted in a different bold color that compliments its vinyl image. This individual and bright look of each lobby helps to jog the parker's memory. The P1 level lobby, for example, features a large photograph of the building's Tension Dome, complimented with trim of a bold sky blue color. As an extra service, during the day the first hour of parking is free at the 525 N. Tryon Building. In addition, parking is free after 5 p.m. each weekday and all day Saturday, Sunday, and holidays.

Mailroom - Located just off of the ATM vestibule, the mailroom is equipped to provide a mailbox for each tenant and/or business unit. Airborne Express, Federal Express and U.S. Postal Service drop boxes are provided.

On-Site Security Staff Escort Service - The 525 N. Tryon Building's security staff offers escort service 24 hours a day. To help ensure safe travel to surrounding surface parking lots, a security officer, when requested, will escort a tenant/visitor one block in any direction of the building. If additional assistance is needed, the officer will contact an adjacent building's security staff. In general, The 525 N. Tryon Building provides more security than a typical office building of this size and tenancy.

Digital Cable Television - During construction, the building's risers were fitted with digital cable television feeds for future demand.

Electronic Tenant Directory - So that the building can accommodate as many individual tenant listings as possible, a computerized tenant directory was installed in the main lobby. This directory makes it possible to list not only each company leasing space within The 525 N. Tryon Building, but also the name of each individual occupant. The Windows-based, touch-screen-operated PC has been incorporated into the upscale millwork configuration. Remotely controlled via PC Anywhere, the directory is routinely updated from the building management office.

Tenant Representative Committee (TRC) Program - The Tenant Representative Committee has been designed to provide a very effective communications conduit between building management and the 1,300-plus occupants of The 525 N. Tryon Building. The group of 26 is made up of one person from each Bank of America floor or business unit and one or two from each third-party tenant. This committee is the cornerstone of our comprehensive tenant relations program. E-mail facilitates quick, effective distribution of building information and memos from building management to the TRCs, who in turn can forward that information to their constituents accordingly. This communication also works just as well in the opposite direction. Tenants send their building-related question or concern to their respective TRC member and that person can forward the information along to the building management office. Building management also hosts bimonthly lunch meetings with this group to notify the tenants of upcoming events and changes. These well received meetings allow the tenants to discuss topics including security, janitorial, parking and maintenance. The director of security, janitorial staff, parking manager and chief engineer are in attendance. These meetings also serve as educational sessions on behind-the-scenes building management activities and services provided to keep the building operating comfortably, safely and professionally. Past TRC meetings have included guest speakers from Otis Elevator, American Red Cross, the Charlotte Fire Investigation Task Force, Charlotte Police Bomb Squad, Stuart Dean architectural finish maintenance and Shelco (The 525 N. Tryon Building general contractor), to name a few.

Tenant Handbook - Designed as an all-inclusive guide to the building, The 525 N. Tryon Building Tenant Handbook contains a wealth of information in an easy-to-understand format. Provided in a white three-ring binder, the handbook includes details on specific policies and procedures, rules and regulations, services that are offered, amenities, security and emergency procedures and some interesting odds and ends. Updates are circulated and discussed during the TRC meetings.

New Tenant Orientation - To help new tenants immediately feel comfortable and at home, the management staff hosts a get-to-know you lunch at the Palomino just prior to move-in. This orientation serves as a question-and-answer session and an opportunity for building management to introduce the emergency evacuation procedures, after-hours access and operation, service request procedures and general information on maintenance, cleaning and security. The tenant handbook is presented at this meeting. Building management also takes the new group on a building tour, highlighting the parking garage, security console and building plaza.

Tenant Request Hotline - All requests for service are handled by calling one phone number. Upon receipt of a call, the Property Assistant enters the information into the Mark V maintenance and work order system. The request is then immediately radio dispatched to the responsible member of the management staff. Mark V, an in-house web-based building management and preventative maintenance system, assures the quickest possible response and easiest tracking method for every request. This paperless system tracks and completes work orders and requests via a networked system between the management office and maintenance shop.

Emergency Evacuation Training - Fire drills are held semi-annually. Prior to these exercises, emergency evacuation classes are held in the Multi-Purpose Room. Conducted by the director of security, emergency reps from each floor are treated to lunch to review and discuss the evacuation procedures, make changes or adjustments, and learn more about the state-of-the-art fire/life safety equipment in The 525 N. Tryon Building. Fire educators from the Charlotte Fire Department. Post-drill follow-up meetings are often held to review performance, address any questions and thank participants.

Special Events Announcement - Building management keeps the line of communication open by regularly e-mailing the Tenant Representative Committee members with details on upcoming building special events. The TRC members forward the e-mail accordingly to everyone on their floor. We also post any "hot information" to the building portal so that tenants can easily log on to our building website to check out upcoming events. Some examples of these communications are upcoming charitable efforts, city street closings and maintenance work that may affect common areas. Special events bulletins are also posted in lobbies, mailrooms and break rooms.

Data Talk HVAC and Lighting Control - The HVAC and overhead lighting systems typically operate between the hours of 7 a.m. and 7 p.m. Monday through Friday. Tenants who need these services outside of this schedule simply dial directly into The Odell Building's automated system. The tenant can quickly and easily enter information into the Data Talk energy management system and the lights and air in the specified area will become energized in less than 60 seconds. The system eliminates the delays typically experienced with an antiquated system that involves multiple phone calls between tenant, security and engineering. This program generates end-of-the-month invoicing for these above-standard services. Data Talk's energy saver option also allows the user to select "lights only" if the tenant wishes to avoid any HVAC usage fees. For more information, please contact your floor TRC Representative.

Umbrella Program - Between 8 a.m. and 5 p.m. weekdays, tenants may use courtesy umbrellas on rainy days. Tenants simply check out an umbrella from the security officer in the building's main lobby.

Tenant Surveys - Property Management administers an annual building wide survey. Approximately 100 occupants are asked a wide range of questions to gauge the tenants' perception of the building's external and internal features, elevator operation, air quality, cleanliness, maintenance service, security, building management and overall satisfaction. The results are tabulated in a matrix format and any comments are recorded. Building management takes these surveys seriously, and every comment and suggestion is taken into consideration as the results are being evaluated. If the respondent has included a name and phone information, management will directly follow up with that person, thank him/her for participating and address any questions or suggestions on a personal level. Many policy adjustments and service improvements have occurred as a result of these surveys and the subsequent follow-up.

Work Request Follow-Up - For most tenant requests or complaints, the Property Assistant or an engineer will follow up with the requestor to ensure work has been performed in a timely and satisfying manner.

Summer Tenant Appreciation Party - Building Management hosts a summer tenant appreciation party every June. All 1,300 building occupants are invited to attend the event, held in The 525 Building courtyard. The Sandwich Club, one of the building's retail tenants, caters the event with Coney Island style hot dogs, chips, beverages and ice cream served in the serenity of the building's inviting plaza. All members of building management roll up their sleeves and don aprons, nametags and hats to serve hot dogs, sodas, lemonade and ice cream.

Holiday Tenant Appreciation Breakfast - Every December, building management hosts an extravagant building wide holiday breakfast set among the festive decorations of the main lobby. In addition to enjoying a welcome break during the hectic holiday season, the tenants dine on hot bagels, omelets, grits, hash browns, Danishes, pastries, muffins, assorted fruits, juices and gourmet coffee.

Holiday Decorations - Building management places special emphasis on the importance of tasteful and festive holiday decorations. The crape myrtles surrounding the plaza fountain are wrapped in clear mini-lights and two dozen electrified pine trees are placed in the raised planters to create a twinkling winter wonderland. Decorative swags and trees with clear mini-lights are placed throughout the lobby.